Terms & Conditions

Please take time to read these terms and conditions governing the Hidden Valley Forest Retreat website and provision of accommodation in general.

 By accessing this website, you agree to accept, without limitation or criterion, all of these terms and conditions of use.

All reservations made at Hidden Valley Forest Retreat are made subject to these terms and conditions and the person making the reservation will be deemed to have accepted these terms and conditions on behalf of all persons who will be staying or using the facilities at Hidden Valley Forest Retreat under the reservation (once the reservation is accepted and confirmed by Hidden Valley Forest Retreat).

You agree that you will make only legitimate reservations in good faith for use by you and your invited guests only, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand.

DEFINITIONS

In these terms and conditions:

"The Retreat" means Hidden Valley Forest Retreat.

"We", "our", "us" means Hidden Valley Forest Retreat

"You" and "your" mean the person who is making the reservation.

WEBSITE AVAILABILITY

The Retreat website is accessible worldwide to anyone with Internet access. However, the site may not be continuously available due to maintenance or repairs or due to computer problems or crashes, disruption in Internet service or other unforeseen circumstances.

GUARANTEE POLICY

Guarantee with a valid credit card or direct deposit is required at time of making a reservation via The Retreat website.

DEPOSIT POLICY

A deposit is required within 24 hours of booking to receive a final confirmation summary. If the payment is not complied with, we hold the right to cancel the booking without liability and retain the deposit.

PAYMENTS

A valid credit card MUST be available for final payment 48 hours prior to your check-in to the retreat.

Payments may be made by credit card. As the Retreat does not operate a reception EFTPOS is not available.

Direct deposits are accepted for booking deposits however the full balance of your booking must be paid and cleared prior to the arrival date.

A valid credit card is required for all bookings in the event of damage or additional charges.

You agree that any charges for services to you, not billed at the time of your departure, may be added to your account for settlement as arranged or may be charged to the same credit card used to pay the account at the time of departure or to the credit card used to guarantee payment of your account or may be deducted from cash deposit.

RATES AND CHARGES

You agree that you will pay to us the room rate for each day of your stay and any additional charges up until the time you advise us that you have departed from The Retreat.

Full payment will be taken from the supplied credit card 48 hours prior to your arrival to the retreat.

All prices are quoted in Australian dollars per room per night and are inclusive of GST.

Prices are subject to availability and can change without notification.

RESERVATION, AMENDMENT AND CANCELLATION POLICY

All reservations are subject to availability. Reservations made on Hidden Valley Forest Retreat website are considered conditional until a confirmation is given to you to substantiate the reservations by email.  The Retreat may, from time to time, communicate with you, to re-confirm the reservations and to prevent any simulated bookings.

The Retreat is not responsible for communication failures, errors, difficulties, or other malfunctions or lost, stolen, or misdirected transactions, transmissions, messages, or entries on or in connection with the websites. The Retreat is not responsible for any incorrect information associated with any transaction or transmission on or to the websites regardless of whether such incident is the result of user error, system error, or human error.

Hidden Valley Forest Retreat reserves the right to impose a cancellation fee. For any booking that requires payment on check-in to the hotel, booking must be cancelled by the time indicated on the reservations confirmation before arrival to avoid cancellation fee.

Cancellations after this time or no-show are subject to a cancellation fee which will be charged to the credit card used to guarantee payment of your account. The cancellation fee is equal to the accommodation fee payable for 1 night of stay. A no-show is when you do not check-in on the night of your booking reservation.

The fees are as follows:

Single night bookings occur a surcharge Payment to be made within 24 hours. Payment not refundable

Administration fee for any cancellation                             $50

Cancellation within 30 days of arrival                                Loss of deposit

Cancellation of OTA booking within 30 day cancellation period: Loss of deposit and payable commission to OTA

Cancellation within 14 days of arrival                                Loss of all money paid

No Show Full payment of booking

Third party services cancelled with 48 hours                Full payment required unless another appointment can be secured.

 Should you wish to amend any reservations, modifications may be made on Hidden Valley Forest Retreat website at the earliest convenience. The Retreat will not be liable should it fail to provide its products and services due to unavailability.

In the event that The Retreat, for reasons beyond its control, need to reject or change a confirmed reservations it will use all reasonable attempt to facilitate the circumstances however if no alternative is provided to you, The Retreat will return any deposit made and considered it cancelled. This is the limit of the Retreat’s liability.

 Hidden Valley Forest Retreat does not guarantee acknowledgement of reservations or transactions made on Hidden Valley Forest Retreat website arising from unforeseen circumstances, omissions or errors that may sometimes occur.

CHECK-IN

Check-in time is strictly after 3:00 PM

CHECK-OUT

Check-out time is strictly 10:00 AM or prior

DAMAGES

You remain responsible for any damages, replacement or repairs to goods or rooms due to negligence on your part. Any payments will be debited to the credit card on file and a receipt and invoice forwarded to the addresses used at the time of booking.

Any excess costs associated with cleaning and linen damaged from the use of cosmetics, spray tans and similar products will be debited to your account.

GUESTS / CHILDREN / PETS

Hidden Valley Forest Retreat is an adult couples retreat. Each chalet may accommodate 2 guests only and children of any age are strictly unable to be accommodated. The tranquility and quiet is an essential part of the experience at Hidden Valley Forest Retreat and this cannot be guaranteed if children are in the chalet areas.

Pets of any description are strictly prohibited from the Retreat.

FACILITIES AND SERVICES

Whilst care is taken to ensure that the description of our facilities and services is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature or facility is essential to you in choosing a particular property, it is your responsibility to confirm with the property prior to making your reservation that the feature or facility will be available during your stay or use of the services.

To the extent permitted by law, Hidden Valley Forest Retreat are not liable for omissions, errors or changes to the facilities and services at a property, whether temporary or permanent.

Accommodation facilities listed may not apply to all room types.

ONLINE TRAVEL AGENCIES (OTA)

The Retreat provides OTA with descriptions and photographs for each of the selected chalets available for guests. The manner in which an OTA uses this data is not the responsibility of the Retreat. Any errors in bookings and communication between the guest and OTA is not the responsibility of the Retreat.

THIRD PARTY PRODUCTS AND SERVICES

The Retreat sometimes includes third party products or services in special packages and The Retreat is not liable under any circumstances for any failure by third party providers to provide products or services, nor for any error, alteration or change of any kind made by those third party providers following acceptance of a booking by them.

All third party coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those third parties.

Hidden Valley Forest retreat does not warrant the accuracy of any information, statements or representations made by third parties and is not liable for any act or omission, default or negligence of any third party provider.

Only third party providers authorised by Management may operate on the premises.

RELEASES AND INDEMNITY

Any monies or other valuables, goods or vehicles that belong to you, brought in or on to the room, grounds or car park remain your responsibility and we are not responsible for their safekeeping.

To the extent permitted by law, you agree to release and hold harmless The Retreat and its current and former officers, employees and agents against and from all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your reservation or your stay at Hidden Valley Forest Retreat for any reason whatsoever.

You agree to indemnify Hidden Valley Forest Retreat and its current and former officers, employees and agents for all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury and death) incurred or suffered by Hidden Valley Forest Retreat or its current or former officers, employees or agents arising out of, caused by, attributable to or resulting from your reservation or your stay at the relevant Hidden Valley Forest Retreat except caused or contributed to by Hidden Valley Forest Retreat or its current or former officer's, employee's or agent's negligence.

You agree that regardless of your length of stay there is no tenancy or other proprietary rights created under any laws.

We grant you a licence to stay in and/or use the facilities in our hotel and we reserve the right to terminate the licence at any time.

USE OF INFORMATION

You agree we may use your email address to send you information.

GENERAL

These terms and conditions are governed by and will be construed in accordance with the laws of the State of Western Australia, Australia.

Nothing in these terms and conditions affect any rights you may have and which by law cannot be excluded, including under the Competition and Consumer Act 2010 (Cth) and under State and Territory consumer protection legislation.

PRIVACY

We adhere to the National Privacy Principle relating to the collection, use and disclosure of personal information.

CCTV cameras operate within the property for security however no images are captured from this monitoring.

Your acceptance of Hidden Valley Forest Retreat offers of accommodation and/or to use its facilities is on the terms and conditions outlined above.