Please take time to read these terms and conditions governing the Hidden Valley Forest Retreat website and provision of accommodation in general.

By accessing this website, you agree to accept, without limitation or criterion, all of these terms and conditions of use.

All reservations made at Hidden Valley Forest Retreat are made subject to these terms and conditions and the person making the reservation will be deemed to have accepted these terms and conditions on behalf of all persons who will be staying or using the facilities at Hidden Valley Forest Retreat under the reservation (once the reservation is accepted and confirmed by Hidden Valley Forest Retreat).

You agree that you will make only legitimate reservations in good faith for use by you and your invited guests only, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand.

DEFINITIONS

In these terms and conditions:

"The Retreat" means Hidden Valley Forest Retreat.

"We", "our", "us" means Hidden Valley Forest Retreat

"You" and "your" mean the person who is making the reservation.

WEBSITE AVAILABILITY

The Retreat website is accessible worldwide to anyone with Internet access. However, the site may not be continuously available due to maintenance or repairs or due to computer problems or crashes, disruption in Internet service or other unforeseen circumstances.

GUARANTEE POLICY

Guarantee with a valid credit card or direct deposit is required at time of making a reservation via The Retreat website as well as on check-in to the retreat.

ONLINE - DEPOSIT POLICY

A deposit is required when booking online. Deposits for bookings made online are to be received with 14 days of the booking. Unless prior arrangements are made the booking will not be confirmed without a deposit and after you have received the reservation confirmation. If the payment is not complied with, we hold the right to cancel the booking without liability and retain the deposit.

PAYMENTS

A valid credit card MUST be presented on check-in to the retreat.

Payments may be made by credit card (as indicated for online bookings or as indicated as being accepted at the relevant retreat) or by cash or EFTPOS.

Please note that if you are settling your account with any credit card we may apply a 2% credit card transaction fee. You may choose to change the method of payment on check-out to cash or EFTPOS as these methods of payment do not attract this fee.

You agree that any charges for services to you, not billed at the time of your departure, may be added to your account for settlement as arranged or may be charged to the same credit card used to pay the account at the time of departure or to the credit card used to guarantee payment of your account or may be deducted from cash deposit.

RATES AND CHARGES

You agree that you will pay to us the room rate for each day of your stay and any additional charges up until the time you advise us that you have departed from The Retreat.

All prices are quoted in Australian dollars per room per night and are inclusive of GST.

Prices are subject to availability and can change without notification.

RESERVATION, AMENDMENT AND CANCELLATION POLICY

All reservations are subject to availability. Reservations made on Hidden Valley Forest Retreat website are considered conditional until a confirmation is given to you to substantiate the reservations by email. The Retreat may, from time to time, communicate with you, to re-confirm the reservations and to prevent any simulated bookings.

The Retreat is not responsible for communication failures, errors, difficulties, or other malfunctions or lost, stolen, or misdirected transactions, transmissions, messages, or entries on or in connection with the websites. The Retreat is not responsible for any incorrect information associated with any transaction or transmission on or to the websites regardless of whether such incident is the result of user error, system error, or human error.

Hidden Valley Forest Retreat reserves the right to impose a cancellation fee. For any booking that requires payment on check-in to the retreat, booking must be cancelled by the time indicated on the reservations confirmation before arrival to avoid cancellation fee.

Cancellations after this time or no-show are subject to a cancellation fee which will be charged to the credit card used to guarantee payment of your account. The cancellation fee is equal to the accommodation fee payable for 1 night of stay. A no-show is when you do not check-in on the night of your booking reservation.

The fees are as follows

  • Administration fee for any cancellation $50
  • Cancellation within 30 days of arrival Loss of deposit
  • Cancellation within 14 days of arrival Loss of all money paid
  • Any cancellation that subsequently is filled by another customer will result in a refund to you less the cancellation fee
  • Third party services cancelled with 48 hours Loss of any money paid

Should you wish to amend any reservations, modifications may be made on Hidden Valley Forest Retreat website at the earliest convenience. The Retreat will not be liable should it fail to provide its products and services due to unavailability.

In the event that The Retreat, for reasons beyond its control, need to reject or change a confirmed reservations it will use all reasonable attempt to facilitate the circumstances however if no alternative is provided to you, The Retreat will return any deposit made and considered it cancelled. This is the limit of the Retreat’s liability.

Hidden Valley Forest Retreat does not guarantee acknowledgement of reservations or transactions made on Hidden Valley Forest Retreat website arising from unforeseen circumstances, omissions or errors that may sometimes occur.

CHECK-IN

Hidden Valley Forest Retreat check-in time is after 3:00 PM unless alternative arrangements have been made prior with the Management.

CHECK-OUT

Standard check-out time is 10:00 AM unless alternative arrangements have been made prior with the Management.

You remain personally liable to pay the total amount due on departure unless prior settlement arrangements have been accepted by us.

DAMAGES

You remain responsible for any damages, replacement or repairs to goods or rooms due to negligence on your part. Any payments will be debited to the credit card on file and a receipt and invoice forwarded to the addresses used at the time of booking.

Any excess costs associated with cleaning linen damaged from the use of cosmetics, spray tans and similar products will be debited to your account.

MINORS / CHILDREN

Hidden Valley Forest Retreat is an adult retreat and children are not encouraged.

FACILITIES AND SERVICES

Whilst care is taken to ensure that the description of our facilities and services is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature or facility is essential to you in choosing a particular property, it is your responsibility to confirm with the property prior to making your reservation that the feature or facility will be available during your stay or use of the services.

To the extent permitted by law, Hidden Valley Forest Retreat are not liable for omissions, errors or changes to the facilities and services at a property, whether temporary or permanent.

Accommodation facilities listed may not apply to all room types.

THIRD PARTY PRODUCTS AND SERVICES

Hidden Valley Forest Retreat sometimes includes third party products or services in special packages and Hidden Valley Forest Retreat is not liable under any circumstances for any failure by third party providers to provide products or services, nor for any error, alteration or change of any kind made by those third party providers following acceptance of a booking by them.

All third party coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those third parties.

Hidden Valley Forest retreat does not warrant the accuracy of any information, statements or representations made by third parties and is not liable for any act or omission, default or negligence of any third party provider.

RELEASES AND INDEMNITY

Any monies or other valuables, goods or vehicles that belong to you, brought in or on to the room, grounds or car park remain your responsibility and we are not responsible for their safekeeping.

To the extent permitted by law, you agree to release and hold harmless Hidden Valley Forest Retreat and its current and former officers, employees and agents against and from all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your reservation or your stay at the Hidden Valley Forest Retreat for any reason whatsoever.

You agree to indemnify Hidden Valley Forest Retreat and its current and former officers, employees and agents for all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury and death) incurred or suffered by Hidden Valley Forest Retreat or its current or former officers, employees or agents arising out of, caused by, attributable to or resulting from your reservation or your stay at the relevant Hidden Valley Forest Retreat except caused or contributed to by Hidden Valley Forest Retreat or its current or former officer's, employee's or agent's negligence.

You agree that regardless of your length of stay there is no tenancy or other proprietary rights created under any laws.

We grant you a license to stay in and/or use the facilities in our retreat and we reserve the right to terminate the license at any time.

USE OF INFORMATION

You agree we may use your email address to send you information.

GENERAL

These terms and conditions are governed by and will be construed in accordance with the laws of the State of Western Australia, Australia.

Nothing in these terms and conditions affect any rights you may have and which by law cannot be excluded, including under the Competition and Consumer Act 2010 (Cth) and under State and Territory consumer protection legislation.

PRIVACY

We adhere to the National Privacy Principle relating to the collection, use and disclosure of personal information.

Your acceptance of Hidden Valley Forest Retreat offer of accommodation and/or to use its facilities is on the terms and conditions outlined above.

Our Location

Contact Details

Hidden Valley Forest Retreat
162 Haag Road
Carbunup River
Western Australia 6280

Phone: +61 8 9755 1066

Email: stay@yourhiddenvalley.com

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OUR TERMS & CONDITIONS

Accreditations

AtapLogo
Certificate of Excellence
2017